Shipping Methods

We ship every item using Fed Ex Express. Please leave your phone number in the checkout option, in case that Fed Ex needs to contact you for delivery.

By making your purchase, you agree to our terms and policies.

Cancellations/Returns

All sale items, bridal gowns and custom gowns are a final sale without exception. If you decide within 24 hours after your purchase (prior to shipping) that you would like to cancel your order, then that is possible. We allow a 24-hour window from the time of order submission for a cancellation and refund. After the 24 hours, it is too late to cancel an order and once it has been shipped, it is considered yours. Please be very certain of your purchase prior to submitting. If you have questions about items, we are always available via email or chat to assist you in the decision process. We want you to feel confident in your choice.

Orders paid with credit card canceled within the 24 hour period are subject to a 3.75% credit card fee that we do not get back from our card processing agent.

NON-SALE items (excluding bridal or bridal-like pieces) are able to be exchanged for a different size or store credit only as long as we are notified within 7 days of receiving, and receive the item back before 2 weeks in same, original condition with tags attached and zero signs of wear, odors, perfumes, stains, pet hair, etc. All Non-sale returns are subject to approval/rejection. If they do not meet the return/exchange criteria, they will be sent back to you at your expense.

Production

Sale items are usually all made and ready to ship within a week. All our custom made items and non-sale pieces are made to order. Standard production of these items is about 16 weeks (or otherwise noted), unless a rush service is requested and ordered at the time of purchase. All of our gowns are handmade, and therefore there may be minor irregularities and inconsistencies between the sample and your final product. These are all what makes your gown unique and are characteristics of a hand-made item. In effort to be mindful of our planet and waste, we use materials that include the slubs or small irregularities further optimizing our sustainability in a rather unsustainable industry.

Hand-dyed gowns will have irregularities and inconsistencies in the dye, and there is no way to avoid this. When you receive your gown, you will need alterations to achieve the perfect fit to your body. Alterations are not provided by us, and will come at an additional expense by a third party qualified tailor that needs to be budgeted for the gown. If you need a list of recommended NYC tailors, please email us.

Rush Orders

Rush options are available, but they must be requested when the order is placed.
Our rush schedule is as follows.
14 weeks— $150 12 week—$200 - 10 week--$250 8 week—$350 6 week—$500 4 week--$850

 International Buyers:

You will be responsible for any duties, taxes or VAT imposed by the customs department in your country. When your item is shipped it will be shipped at the value that you paid for the item. Unfortunately, we cannot mark the item as a gift to avoid duties. Please check online with your customs department to find an estimate of what that may be ahead of time. All orders ship via FedEx. Please include your phone number when placing the order. This helps FedEx if there is a delivery issue.

Shipping:

We ship most items via Fed Ex. If your purchase is over a certain amount, signature is requested upon delivery. We highly recommend that you purchase insurance for valuable items. Please message us prior to purchasing so that we may get the cost for adding insurance. Once the item has been picked up by the carrier, we are not responsible for any delays or issues such as non-delivery, damages or misdelivery of your package. You may file a claim with the shipping carrier if there are any issues such as non-delivery, lost packages or damage. All orders ship via FedEx. Please include your phone number when placing the order. This helps FedEx if there is a delivery issue. If an order is returned back to us, you will be responsible for any additional shipping fees to have it re-sent.

‘Zilla Clause

We love our customers, but we also love our peaceful working environment. We reserve the right to refuse service to any client, at any point, if our working relationship becomes hostile or harassing. We will bend over backwards to meet your needs, but all requests must be handled with respect. If stress gets the best of you, your family or your friends, and at any point it is taken out on us, we will give you one written warning prior to terminating our relationship. In these cases, we cancel the order in ONLY those that are still in production and have not yet been finished and shipped. Note: this is only relevant for made to order and custom purchases..

We are overjoyed that you have chosen us. If at any point you have a question, please send an email to info@leannemarshall.com. We will respond within 72 hours.

By making a purchase with us, you agree to all the terms and policies of Leanne Marshall, INC.