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Policy

Welcome

Hi!

I make everything myself! Mostly one of a kinds. If you see something you like (aside from wedding gowns), you may want to buy it right away...once it sells I only remake them at custom pricing.

Before placing an order with Leanne Marshall Bridal, Leanne Marshall Designs or Petals and Waves Accessories, please take a moment to review our policies.

Payment

Through PayPal, we gladly accept Visa, MasterCard, American Express and Discover. You are not required to have a PayPal account to purchase from this store. Although, if you already have a PayPal account you may use it.

Store Security 
We use PayPal for all payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Please submit payment within 24 hours of purchase or sale your will be cancelled.

Shipping

Domestic orders are shipped via USPS Priority Mail. 
International orders are shipped via USPS First Class Mail.
If you provide your UPS or FedEx account number, we will happily ship your item with that carrier. 
Rush Orders: for cost information on last minute orders or expedited shipping, please contact us. 

Lost Packages and Shipping Issues
Once we send an item, it is at the mercy of the post office. If you would like to purchase shipping insurance, we highly recommend it. Please email us prior to making your purchase so we can set-up a special PayPal invoice that includes the additional cost. We do not reimburse or replace items that have been lost or damaged during shipping. Also, take care to list a secure shipping address to avoid problems with loss and theft. 

International customers
Please purchase your gown at least 5 months prior to the date you will need it to arrive, and your accessory at least 2 months prior. Shipping can take from 2 weeks to 1 month, so don't wait until the last minute. All packages may be subject to customs and any duties and taxes will be the responsibility of the buyer and not Leanne Marshall Bridal, Leanne Marshall Designs or Petals and Waves Accessories.

Refunds and Exchanges

One of a kind ready to wear pieces may be exchanged within 7 days of receiving the item (unworn only). Please notify us immediately if you wish to make an exchange. Purchaser is responsible for return shipping. We will not provide a refund for items that are lost or damaged on their way back to us. 

All bridal gowns, accessories, custom orders and alterations are done to order, so unfortunately we do not accept any returns or exchanges. Because we begin production of your order immediately, we allow a 48-hour window from time of purchase for a full refund. After that time, if you choose to cancel your order, you will be entitled to a refund of 50% of the total purchase price. The nonrefundable 50% covers the partial cost of the materials and labor.

All of our dresses are made-to-order in standard sizes, not custom made to your measurements. The size chart reflects body measurements, not garment measurements, and may not reflect your usual size in ready to wear clothing. Please be aware that bridal sizing is often smaller than ready to wear sizing. Don’t be alarmed if the size your measurements indicated is not the size you normally buy off the rack. 

If a new dress is needed due to an incorrect size ordered, you will be charged full price for the dress, including rush fees if applicable. 

Leanne Marshall Designs is not responsible for changes in size due to weight gain or loss. 

Alterations 
You should expect to have alterations done in order to get the perfect fit for you and your bridal party. Leanne Marshall designs does not offer alteration services on ready to wear gowns and is not responsible for the cost of alterations, so please choose your size carefully. Dresses are made to order, not custom made to specific measurements. The price of the dress does not include alterations. We are not responsible for any alterations made after you receive the garment. We always recommend choosing the larger size if a measurement falls between sizes. It is much easier to take in a dress than deal with one that is too small.

Because of the ease of reproduction, fashion sketches, prints, cards etc. are not available for a refund. 

Damage and Loss
We do not reimburse or replace items that have been lost or damaged during shipping.

Additional Policies and FAQs

Production
Please allow 4 weeks for the production of your handmade accessory and 14 weeks for the production of your handmade gown. Because they are handmade, there may be small discrepancies between your product and the one photographed on the model. We do our best to make our reproductions exact, but we are human. For wedding gowns, aside from custom, alterations are not included. We have included a size chart with each listing and your local tailor will be able to make any necessary tweaks.

Customizations
All of our gowns and accessories can be customized to match your needs. If you wish to make changes in any item or have one created specifically for you, please contact us for pricing. If you decide on customizations after making your payment, we will happily issue a PayPal invoice for the difference.

Retailers
We do offer wholesale on select items and we would love to work with you. Please email us for additional information and include "WHOLESALE" in the subject line. 

Gift Certificates
Please email us with the amount you would like to purchase for your gift certificate and we will send you a PayPal invoice.

We reserve the right to refuse service to anyone, at any point. In these cases, we will refund any and all payments that have been made.